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SHIPPING

 

If the product is in stock, it is usually shipped within 2-3 working days to the peninsula and Portugal, between 3-4 days for the Balearic Islands, between 4-10 days to the rest of Spain and international shipments, counting from receipt of the payment. You can also pick up your order at our store in Barcelona with no cost.

 

For home delivery in the peninsula NACEX will make two delivery attempts. If the customer is not present at home the order will have to be picked up at the nearest NACEX franchise. The order will be available on this franchise for a maximum period of 15 days. After this period the order will be returned to the store and the customer must take charge of the return's cost.

 

An email or SMS delivery status warning will be sent: shipping notification and incidents reporting.

 

SHIPPING COSTS depend on the destination:

 

 - Spain, within the peninsula: free.

 

 - Balearic Islands and Portugal:

• Orders of 1 € to 200 €: 8€.

• Orders over 200 €: free.

 

- Canary Islands:

• Orders of 1 € to 200 €: 12 € + 18 € + Canarian Customs  Duties + Local Taxes.

• Orders over 200 €: 18 € + Canarian Customs  Duties + Local Taxes.

 

- Ceuta and Melilla:

• Orders of 1 € to 200 €: 12 € +18 € of Peninsular Customs Duties + Local Taxes

• Orders over 200 €: 18 € of Peninsular Customs Duties + Local Taxes

 

- Andorra:

• For any order amount: € 18 of Peninsular Customs Duties+ € 15.05 Andorra Procedure Management + Andorran Customs Duties+ IMI.

- France:

• Orders of 1 € to 250 €: 17 €.

• Orders over 250 €: free.

-  Germany, Belgium, Denmark, Netherlands, Luxembourg:

• Orders of 1 € to 300 €: 20 €  

               • Orders over 300 €: free.
 
                  -  Austria, Great Britain, Italy:

• Orders of 1 € to 350 €: 25 €.

• Orders over 350 €: free.

- Greece , Slovak Republic, Slovenia, Estonia, Latvia, Lithuania, Poland, Czech Republic, Hungary, Ireland:

• Orders of 1 € to 400 €: 35 €.

    • Orders over 400 €: free. 

                  -  Sweden, Finland:

• Orders of 1 € to 450 €: 40 €.

               • Orders over 450 €: free. 
 
                  -  Norway, Switzerland:

• Orders of 1 € to 450 €: 40 € + Custom Duties.

               • Orders over 450 €: Custom Duties.

RETURNS

 

All the products that have been sold may be returned within 15 days from the delivery date. 

Previously, the client must indicate their intention via e-mail to carmenenlasarenas@hotmail.com. Carmen en las arenas will answer via e-mail specifying the precise instructions for the product's return.

 

The customer will take charge of the return shipping costs . 

Returns will not be accepted if the products supplied have signs of having been used or do not have the original tag. Nor may it be returned if there's no attachment that identifies the sender (order no, name, address, ...).

 

Items must be returned properly protected, in original packaging, in perfect condition (not damaged or stained) with all accessories.

If the product can't be accepted because of any of these cases, it will remain in the distribution warehouse to be picked up by the customer, for a period not exceeding thirty days from its return.

 

If you have any questions please do not hesitate to contact us via e-mail: carmenenlasarenas@hotmail.com

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PUNTO Y APARTE

C/ Francesc Macià, 46

08830 | Sant Boi (Barcelona)

Tel.: (+34) 936 304 023

info@puntoyaparte.cat

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